Shipping Information
✦ Processing Time & Shipping ✦
Outside of ZenPins I work a full-time average Joe job, working that satisfying 40 hours a week. I may take a while to get orders but I can assure you that orders will be processed within a maximum 5-7 business days. If for whatever reason I take longer I will reach out to inform you of the delay and I greatly appreciate your patience.
✦ Shipping Locations ✦
I ship to:
- All 50 US states
- Canada (all provinces and territories)
Please note: I unfortunately do not ship to Europe or other international destinations outside of Canada at this time. If you really want a specfic product shipped please reach out to me. I want to make sure anyone can have the pin they want no matter where they live. (It's just international prices are kind of pricey)
✦ International Shipping (Canada) ✦
Canadian customers may be subject to customs duties, taxes, and fees determined by Canadian customs authorities. These charges are the responsibility of the recipient and are not included in our shipping costs.
✦ Order Tracking ✦
Once your order ships, you'll receive a tracking number via email. You can track your package using this number on my website or the carrier's website.
✦ Delivery Issues ✦
If your package is lost, damaged, or delayed, please contact me and include pictures of the damaged packaging and product. I will do my best but cannot guarantee a replacement of products as stock can vary. I can however, do my best to refund your product if I deem fit. This refund will NOT include shipping.
✦ Address Changes ✦
Address changes can only be made before your order ships. Once shipped, I cannot redirect packages to a new address. So please ensure and double check your address is correct.
✦ Contact Us ✦
For any other shipping questions, please contact me through the Contact Page or message me on any of my socials!